At DirectionsHomes, we are committed to protecting the privacy and security of our website visitors and clients. This Privacy Policy outlines the types of information we collect, how it is used, the measures we take to safeguard it, and your rights regarding your personal data. By using directionshomes.com, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect various types of information to provide and improve our services to you.
- Personal Information: This includes data that can be used to identify you directly or indirectly. This may include, but is not limited to:
- Name (first and last)
- Email address
- Phone number
- Postal address
- Project details and preferences (e.g., specific home improvement needs, budget, timeline)
- Any other information you voluntarily provide to us through forms, emails, or phone calls.
- Non-Personal Information (Usage Data): We may also collect information that does not directly identify you but relates to your interaction with our website. This may include:
- IP address
- Browser type and version
- Pages of our website that you visit
- Time and date of your visit
- Time spent on those pages
- Referring and exit pages
- Unique device identifiers and other diagnostic data. This data helps us understand how our website is used and allows us to improve its functionality and user experience.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are small data files placed on your device. We use:
- Session Cookies: Essential for website operation, deleted when you close your browser.
- Persistent Cookies: Remain on your device to remember your preferences and actions across multiple sessions.
- Analytics Cookies: Used to collect information about how visitors use our site, helping us to analyze web traffic and improve performance. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
2. How We Use Your Information
The information we collect is used for various purposes, primarily to provide, maintain, and improve our services:
- To Provide and Maintain Our Service: This includes managing your inquiries, providing quotes, scheduling consultations, and delivering home improvement services.
- To Personalize Your Experience: We may use your information to understand your preferences and tailor our services and communications to your specific needs.
- To Improve Our Website: Usage data and analytics help us understand user behavior, identify areas for improvement, and optimize our website’s performance and content.
- To Communicate with You: This includes responding to your inquiries, sending important service updates, newsletters (if you opt-in), and promotional materials about our services that may be of interest to you.
- For Marketing and Advertising: We may use your information to present you with relevant offers or advertisements from us or our partners, always in compliance with applicable laws.
- To Ensure Security: We use data to detect, prevent, and address technical issues or fraudulent activities.
- To Comply with Legal Obligations: We may process your data when required by law or in response to valid legal requests.
3. Sharing Your Information
DirectionsHomes values your privacy and does not sell your personal data to third parties. We may share your information in the following limited circumstances:
- With Service Providers: We may employ third-party companies and individuals to facilitate our service (e.g., website hosting, analytics providers, email marketing services). These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- For Business Transfers: If DirectionsHomes is involved in a merger, acquisition, or asset sale, your personal information may be transferred as a business asset. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.
- For Legal Reasons: We may disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of DirectionsHomes, prevent or investigate possible wrongdoing in connection with the Service, protect the personal safety of users of the Service or the public, or protect against legal liability.
- With Your Consent: We may share your information for any other purpose with your explicit consent.
4. Data Security
The security of your data is paramount to us. We implement a variety of security measures, including physical, electronic, and procedural safeguards, to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Your Data Protection Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The Right to Withdraw Consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable laws.
6. Third-Party Links
Our website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
7. Children’s Privacy
Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
9. Contact Us
If you have any questions about this Privacy Policy, our practices, or your dealings with directionshomes.com, please contact us:
By Email: contact@directionshomes.com